Moorizon offers Free Standard Delivery on all items shipped within the contiguous United States (48 states) and Washington, D.C.

Free Standard Delivery is provided through:

• Parcel shipping: (UPS, USPS, FedEx, or similar carriers) for small and medium items
• Freight Shipping (LTL): Curbside Delivery for oversized or heavy items

We currently ship within the 48 contiguous United States and Washington, D.C. only.

Delivery is not available to Alaska, Hawaii, U.S. Territories, APO/FPO/DPO addresses, or other restricted locations.

Delivery timelines are estimates, not guarantees, and may vary due to product availability, destination, weather, and carrier conditions:

Free Standard Delivery: typically 6–12 business days

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

Yes. Before delivery, customers are responsible for confirming that the item can fit into the intended space and can be moved through all access points, including entry doors, hallways, stairways, elevators, and turns. Please review product dimensions carefully and measure your space in advance. 

Moorizon is not responsible for delivery delays, failed delivery, or additional handling fees if the item cannot be delivered or placed due to insufficient space or access. 

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

If you need Expedited Shipping (Paid), White-Glove Delivery (Paid), or any special delivery arrangement, please Contact Us before placing your order to confirm availability, timing, and pricing. Requests made after an order is placed may not be available.

Paid delivery upgrades and carrier fees are non-refundable once purchased or incurred, including (but not limited to) expedited service, non-standard freight handling, white-glove service, remote/extended service area surcharges, appointment windows, lift-gate service, re-delivery, storage, and similar carrier charges.

Lost shipments generally fall into two scenarios:

Lost in transit (no “Delivered” scan): If the carrier confirms the shipment was lost before reaching the destination, we will provide a free replacement or a full refund.

Delivered but missing: Once a shipment is marked “Delivered” by the carrier, loss or theft at the destination (e.g., porch theft) is the customer’s responsibility. We will make reasonable efforts to assist with carrier communication and, where available, support an investigation.

If needed, customers may request signature-required delivery or additional carrier services (fees may apply).

Note: If tracking shows “Delivered” but you have not received your package, please note that in some cases a carrier may mark an item delivered before it is physically dropped off. We recommend checking around your delivery location and contacting the carrier as soon as possible to request a delivery trace.

If you have any questions, please reach out to our Customer Service at info@moorizon.com or call us at (657)281-2055.

Please inspect your order upon delivery and keep the original packaging until you are satisfied.

Visible freight damage: Note it on the carrier paperwork/BOL at delivery whenever possible.

Shipping damage or missing items: Report within 30 days of the delivery date with clear photos of the product, packaging, and shipping label.
Manufacturing defects (product quality issues not caused by shipping or installation): Report within 30 days of the delivery date for priority handling. Longer-term coverage for manufacturing-related defects is governed by our Warranty Policy.

Claims submitted after these timeframes may not qualify for shipping-damage/shortage remedies or priority defect handling. Any return, exchange, or refund remains subject to our Return & Refund Policy.

If a customer refuses delivery for personal or subjective reasons, the order will be treated as a Customer-Preference Return.

Once the item is returned and received at our warehouse, it will be processed as a return.

Customer-Preference Returns:

Return shipping: Customer responsibility

Restocking fee: 10% of the item purchase price

For more details, please refer to our Return & Refund Policy.

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

At this time, we do not offer international shipping for retail orders.

If you have specific shipping inquiries, please contact our customer service team at info@moorizon.com or call (657)281-2055 for further assistance.

Eligible items may be returned within 30 days of delivery, provided they are unused, uninstalled, unmodified, and in original resalable condition with all packaging and components included.

• Return merchandise authorization (RMA) is required prior to shipping any item back.
• 10% Restocking fees and return shipping charges apply to non-quality returns.
• Certain items, including final sale, customized, or installed products, are not eligible for return.

For full details and complete terms, please review our Return & Refund Policy.

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

Yes. To be eligible for return, the item must be fully uninstalled and restored to its pre-installation condition.

Items may be opened for inspection and brief test-fitting; however, they must show no signs of use, damage, or modification and must be returned in the original packaging with all parts, accessories, and manuals included.

For full details, please review our Return & Refund Policy.

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

It depends. Items may be assembled for brief inspection or test-fitting; however, to qualify for return, they must be fully uninstalled and restored to their pre-installation condition, with no signs of use, damage, permanent installation, or hardwiring.

Items that have been permanently mounted, secured, altered, or used beyond reasonable inspection are not eligible for return.

For full eligibility details, please refer to our Return & Refund Policy. 

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

Yes. For eligible non-quality returns (returns that are not due to defect or shipping damage), we charge a fixed 10% restocking fee. This 10% fee will be deducted from your refund for handling, inspection, repackaging and processing costs. If your return is due to a verified defect or shipping damage, no restocking fee will be charged.

For full details and complete terms, please review our Return & Refund Policy.

If you’re returning an item for reasons other than shipping damage or a confirmed defect, return shipping is the customer’s responsibility.

You’re welcome to arrange your own carrier, or you can request that Moorizon coordinate the return shipment. If we arrange the return, we’ll share a shipping estimate for your approval before any cost is deducted from your refund.

If the return is due to shipping damage or a confirmed defect, Moorizon will cover return shipping within the contiguous U.S.

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

For full details and complete terms, please review our Return & Refund Policy.

Some items require assembly, while others arrive fully assembled. The product page will clearly indicate whether assembly is required.

Assembly requirements vary depending on the type of product:

• Ready-to-Assemble (RTA) Products: Most items ordered online are shipped unassembled to reduce freight costs and help ensure safe delivery.
• Minor Assembly: Many items, particularly chairs and tables, may only require simple assembly, such as attaching legs to seats or tabletops.
• Fully Assembled: Certain items—such as smaller décor pieces (e.g., candle holders)—arrive fully assembled and require no setup. For larger pieces, we also offer an optional white glove delivery service for an additional fee, which includes in-home assembly upon delivery.
• Instructions: All products requiring assembly include detailed instructions.

We recommend reviewing the specific product page for details on whether an item is RTA, requires minor assembly, or arrives fully assembled.

If you have any questions, please contact our customer service team at info@moorizon.com or call (657) 281-2055. 

Assembly instructions are typically included within the product packaging. If the assembly instructions are missing, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055 with your product name or SKU and order number, and we will promptly provide the appropriate documentation via email. 

Assembly services may be available through paid White-Glove In-Home Delivery, depending on the item and delivery location.

White-Glove service may include room-of-choice delivery, unpacking, and basic assembly. Installation of lighting, wall-mounted items, mirrors, or electrical equipment is not provided. Customers must arrange a licensed professional where required by local law.

Availability, timing, and pricing should be confirmed prior to placing your order. All paid delivery upgrades and related carrier fees are non-refundable once purchased or incurred.

If you have any questions, please contact our customer service team at info@moorizon.com or call (657) 281-2055.

We're sorry to hear that parts of your product may be missing, and we’re here to help resolve the issue.

First, please ensure that all packages have been received, as some items may ship in multiple boxes (e.g., Box 1 of 2, Box 2 of 2). Smaller components may also be placed inside folds, compartments, or protective packaging materials.

If parts are still missing, please contact our customer service team at info@moorizon.com or call us at (657)281-2055 within 30 days of delivery.

To assist with review, clear photos of the product, packaging, and shipping label may be requested. For approved claims, Moorizon will provide replacement parts, a full item replacement, or a refund at our discretion, as outlined in our Return & Refund Policy.

Warehouse Pickup lets you place an order online and pick it up directly from our warehouse instead of scheduling delivery. It’s a convenient option if you’d like to receive your items sooner and avoid shipping transit time. Once your order is ready, we’ll email you with pickup instructions and next steps.

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

1. Order & Selection: Place your order online.
2. Schedule Your Pickup: Within 24 hours of placing your order, please contact our customer service team at info@moorizon.com or call (657) 281-2055 to provide three preferred pickup dates, each within standard business hours (MONDAY - FRIDAY, 9:00 AM – 6:00 PM PT).
3. Pickup Confirmation: Please wait for a confirmation email from our team. The email will confirm that your order is ready and provide your scheduled pickup time.
4. Arrival at Warehouse: Arrive at the designated pickup area at your confirmed time.
5. Verification: Please present a valid photo ID and your “Ready for Pickup” confirmation email.
6. Inspection & Loading: Our staff will bring your item to the pickup area. You may inspect the item at that time if desired. Our team can assist with loading the item into your vehicle.

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

Warehouse Pickup is available for items that are currently in stock at our warehouse.

Availability depends on real-time warehouse inventory. We recommend contacting our customer service team at info@moorizon.com or calling (657) 281-2055 to confirm availability before placing your order.

In some cases, we may be able to arrange an internal transfer; however, additional processing time may apply.

No, there is no additional fee for Warehouse Pickup. You will only pay the product price and applicable taxes—no extra pickup charges apply.

Yes. You may authorize another person to collect your order by contacting us in advance—either by emailing us at info@moorizon.com or calling (657) 281-2055—and providing the name of the designated individual.

The authorized person must present the “Ready for Pickup” confirmation email and a valid government-issued photo ID at the time of pickup. The name on the ID must match the authorized name provided in advance.

All Warehouse Pickup items are securely packaged using the same protective materials and handling standards applied to shipped orders. Depending on the product, items may be packed in one or multiple cartons to ensure safe transport and structural protection.

For larger furniture pieces, components may be individually wrapped and boxed to help prevent surface damage during handling. We recommend reviewing the packaging at the time of pickup and ensuring your vehicle is appropriately sized for transport.

Once the order has been collected and loaded, responsibility for transportation rests with the customer.

If you would like to receive text message notifications, please contact our customer service team at info@moorizon.com or call (657) 281-2055 within 1 business day of placing your order to request SMS updates.

Once your order is ready, we will send both a “Ready for Pickup” confirmation email and a text message notification.

Please present your “Ready for Pickup” confirmation email—either a printed copy or displayed on your mobile device. This email will be sent once your order is ready for collection.

A valid state- or government-issued photo ID is required at the time of pickup. The name on the ID must match the name on the order or the billing name associated with the payment method.

We offer complimentary storage for up to 90 days from the date you receive the “Ready for Pickup” confirmation email.

After 90 days, a storage fee of $60 per pallet, per month (based on size and volume) will apply.

Orders that are not claimed or scheduled for delivery within 150 days may be considered abandoned. In such cases, the order may be canceled and a refund will be issued, less any applicable storage fees or related charges.

Items picked up at our warehouse are not pre-assembled. For safe transport, all products are provided in their original packaging, including any protective materials and included parts. 

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

Our warehouse is located at 8885 White Oak Ave, Rancho Cucamonga, CA 91730, United States.

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

Yes. We take your privacy and data security seriously. All personal and payment information submitted through our website is encrypted and protected using industry-standard security measures.

We work only with trusted third-party service providers, such as payment processors and shipping partners, and share only the information necessary to complete your transaction.

For more details, please review our Privacy Policy.

To ensure smooth browsing and hassle-free online ordering, we recommend using the latest version of a modern web browser. Using outdated browsers may lead to technical issues, such as loading errors or problems at checkout.

If you're encountering difficulties while browsing our site, please consider updating your browser to one of the following:

Chrome (For Mac, Windows, and Linux) https://www.google.com/chrome/

Edge (For Mac, Windows, and Linux) https://www.microsoft.com/en-us/edge

Firefox (For Mac, Windows, and Linux) http://www.mozilla.com/firefox/

Safari (For Mac) https://www.apple.com/safari/

If you continue to experience issues, we recommend updating your browser to the latest version.

If you experience technical difficulties during checkout, please take a screenshot and contact us at info@moorizon.com or call us at (657)281-2055. We’ll help you complete your order quickly and securely.

Cookies are small text files that may be stored on your device to help a website function properly, such as remembering items in your cart or basic site preferences. Depending on the website tools in use, cookies may also be used for performance or analytics purposes.

We are committed to protecting your privacy and providing transparency about how information is collected and used on our website. Our website and platform providers may use cookies or similar technologies to support essential site functions, such as shopping cart and checkout features. In some cases, these technologies may also be used for site performance or analytics, depending on the tools enabled on the website.

For more information about how we collect, use, and disclose personal information, please review our Privacy Policy. You may manage cookies through your browser settings.

Yes. We offer customization options for furniture and lighting products.

If you would like to customize furniture or lighting, please reach out to our customer service at info@moorizon.com or call us at (657) 281-2055. Our team will be happy to assist you with available options and details.

Many of our furniture designs are available in multiple fabric and color options, which can be viewed directly on the product page.

If you are looking for a specific fabric or custom configuration, please contact our customer service team at info@moorizon.com or call us at (657)281-2055 for assistance. Please note that made-to-order and custom selections may require additional production time and are subject to our return policy.

Yes. All of our lighting fixtures can be customized to accommodate different project needs. Available modifications may include adjustments to size, material selections, finish, color, suspension length, wiring configuration (such as hardwired or plug-in options), and bulb color temperature.

To discuss your specific requirements, please contact us at info@moorizon.com or call (657) 281-2055 prior to placing your order to confirm specifications, lead times, and pricing.

For furniture, customization is generally limited to available fabric selections and modular configurations. Fully custom frame dimensions are not available.

Yes. Sales tax is collected in accordance with applicable state and local laws based on the shipping or pickup location of your order.

For orders shipped within California, we collect the appropriate state and local sales tax at checkout.

For orders shipped to other states, sales tax may be applied depending on current state tax laws and our economic nexus obligations. Tax calculations are automatically determined during checkout based on the delivery address provided.

If no sales tax is collected at the time of purchase, customers may be responsible for reporting and remitting applicable use tax directly to their state, as required by law.

Sales tax is calculated based on the total taxable amount of the order, which may include item price and any applicable delivery or service charges, as required by state regulations.

For warehouse or showroom pickups in California, sales tax will be applied based on the local tax rate of the pickup location.

If you have questions regarding the tax applied to your order or require a formal invoice, please contact us at info@moorizon.com or call (657) 281-2055.